Returns and Garment Care
Returns are easy and free! We send you an email reminder 5 days before your next month. Put your returning items back in the Repack they came in, stick the pre-paid Collect Plus label we provide on top, then take them to any Collect Plus drop-off point.
We cover the cost of all cleaning and minor mends. We hope you'll treat your Onloan items as if you've borrowed them from a friend, but if there is any minor damage (eg a button pops off), we'll fix it at no cost to you. For major damage (eg a big tear), message us and we'll figure out a plan. We reserve the right to charge retail price for a ruined item, but we'll always try to restore it first to avoid this.