Returns are super easy and totally free!
We send you an email reminder 5 days before your next month. Put your returning items back in the Repack they came in, stick the pre-paid Collect Plus label we provide on top, then take them to any Collect Plus drop-off point.
We also ask for your feedback on your loaned items each month. Your input helps our stylists make your next edit even better.
We take care of all cleaning and minor mends.
For minor damage (eg a button pops off), we'll fix it at no cost to you. For major damage (eg a big tear), message us. We reserve the right to charge retail price for a ruined item, but we'll always try to restore it first to avoid this - and we're very good at doing so!
Please don't attempt to repair or clean an item yourself - leave it to our experts who will do it for you!