ONLOAN GOING ON PAUSE - FAQ

 

We’re anticipating our customer service will be busy, so please have a read through the following FAQ first, in case we’ve answered your query here. But if we’ve missed something, or you’d like to confirm something, please email us on hello@onloan.co and we’ll get back to you as soon as we can. Thank you!

When is the last day to loan?

Wednesday 16th February is the last day to start a new month’s loan. If you’ve been meaning to try us out, or you’d like one last Loan for old time’s sake, go for it!

What happens if I try to loan on Thursday?

You won’t be able to start a new loan from Thursday onwards.

If I loan something before Thursday and it doesn’t fit or suit me, can I still swap?

Yes, you can make use of our free swaps for unworn items as usual - until Sunday 20th February.  

I’m currently loaning, when should I send back my clothes?

Please check your Loan date by viewing your My Account section here (it will be exactly one month after you last paid). Then send your clothes back anytime before this date.
So for example if your Loan date is 28th February, please send your clothes back on or before 27th February.
Reminder - double check for belts, slips, hoods, and any other detachable items. Thank you!

Will I be charged again?

If you send your clothes back on time, you won’t be charged again. If you are worried you won’t be able to send your clothes back on time, email us.

I have credit, how do I use it?

You might have credit in the following ways:
You bought a multi-month subscription in advance, such as one of our 3- or 6-month Capsules, or our December 3 for 2 deal
You received an Onloan subscription as a gift, and have not yet used some or all of it

Please email us at hello@onloan.co to confirm how much credit you have.
You can then use this credit on Offloan to make a purchase - we will give you a unique code to do so.


I don’t want to send my clothes back, can I buy them?

Yes for sure. You can find prices for all items on Offloan.co
If you’d like to purchase, you’ll need to email us on hello@onloan.co (this is so we can put your item/s into stock online, and send you a link to buy it). You can then keep the item you already have, forever. To say thank you, please use code EXTRA10 for an extra 10% off (valid until end of Feb).

Also if you’d like to visit to shop our preloved wardrobe at our warehouse in Homerton, you’re very welcome! Email us to arrange a time.


But I still want to loan?

We know, and frankly, us too. The decision to pause is heartbreaking for us when so many of you have embraced rental as a sustainable lifestyle choice, given up buying fast fashion, and enjoyed experimenting and having fun in such great clothes.

But this is only the beginning of things. We don’t yet know what the future holds for Onloan, but we do know that the fashion industry will never be the same again :)