SWAPPING

CAN I SWAP MY ITEM(S)?

We want you to have a beautiful experience and enjoy all of your items. If you receive your package and something isn’t right, you can of course swap items for others.

WHEN CAN I SWAP?

We ask that you aim to swap your items within the first few days of receiving them (so someone else can enjoy them), but we know that life can get in the way so if it’s later that’s okay.

CAN I SWAP MID-MONTH?

With so many pieces to choose from we understand that you may want to try something else, so you can add an extra item to your package anytime for £30, or you can bring your billing date forward to start your next loan.

HOW DO I RETURN THE ITEM(S) I'M SWAPPING?

You can send your items back to us using your RePack and the prepaid label provided (we'll send out replacements with your next order). Don't forget to check the 'swap' box on your order form so we know that’s the reason for it being returned to us.

HOW DO I SELECT MY REPLACEMENT ITEM?

Once you’ve sent your unworn items back to us you can choose new items (as you would do normally) via your Onloan login

HOW QUICKLY WILL MY REPLACEMENT ITEM(S) ARRIVE?

We'll send these out to you as soon as your returns are on their way back to us.

 

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