CAN I SWAP MY ITEM(S)?
WHEN CAN I SWAP?
We ask that you aim to swap your items within the first few days of receiving them (so someone else can enjoy them), but we know that life can get in the way so if it’s later that’s okay.
CAN I SWAP MID-MONTH?
With so many pieces to choose from we understand that you may want to try something else, so you can add an extra item to your package anytime for £30, or you can bring your billing date forward to start your next loan.
HOW DO I RETURN THE ITEM(S) I'M SWAPPING?
Toreturn, send the item(s) back using a prepaid Collect Plus barcode which you can generate here and take to a Collect Plus store where they will print a label. Use the Repack they came in. As soon as the returns are en route, you can enjoy selecting a replacement item(s) from the site.
HOW DO I SELECT MY REPLACEMENT ITEM?
Once you’ve sent your unworn items back to us you can choose new items (as you would do normally) via your Onloan login
HOW QUICKLY WILL MY REPLACEMENT ITEM(S) ARRIVE?
We'll send these out to you as soon as your returns are on their way back to us.