We are thinking of you all - we hope you're keeping safe and well, and are able to create a positive stay-at-home setup for yourselves.
Onloan is still open for business! We're a small company that hopes to survive this crazy time and come out stronger 💪 So if you're looking to brighten up your wardrobe, without contributing to fast fashion, we're still here for you.
We pack orders from our own small warehouse in Dalston. Right now, it's the two co-founders Tamsin and Nat packing orders on consecutive days, because they can get to the warehouse without using public transport. #startupvibes. The rest of the team are working from home, and we don't share the warehouse with anyone else.
Garment care is always of utmost importance to Onloan, but never more so than now. When we started the business, we chose to do (almost) all cleaning in-house, partly so we could ensure the most environmentally-friendly methods are used and partly to ensure total cleanliness and quality at all times. Each garment is wet- or dry-cleaned, and then goes through a sterile steaming process. The WHO currently states its safe to receive packaging containing clothing, but of course we are closely monitoring the situation for any updates.
For anyone concerned about getting returns back on time, please don't worry at all, we're being really flexible and will work with whatever constraints you have.
These are strange times, but if we can help bring a little joy via a great dress, or fun top for all those video calls, that's great. And if you have any questions at all - please ask! We're available on chat or via email@example.com
Love, the Onloan team
Ps. Looking for ways to support us? Thank you! You'll find gifts and advance subscriptions here.